5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that most security guard companies are capable of supplying the service that property supervisors want, but too often do not due to a lack of ongoing quality control processes.
Security guard companies are unlike any seller a property manager usually hires. If you hire a painter, then you can see whether they are doing their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you see whether the protector organization is doing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In the majority of cases they probably are, but it’s crucial to employ a system of verification and quality control to ensure that problems connected with the lack of doing these jobs do not begin to happen.
In this article we’ll talk five (5) simple steps to improving your security guard service and achieving what you imagine as your perfect keyholding hertfordshire.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they could begin working as security guards. If your condition is among those states, ensure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security company and inquire does it seem adequate.
Additionally, is the security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another superb method to display whether the protector is a good fit for your house is to perform a short”interview” to get a sense of the guard and also to describe your expectations. This first conversation will tell you a good deal on what to expect from that shield and it provides you a chance to ask another shield if you feel it is essential.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each shield to the company itself, in many cases the guard’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer trained?
• How long does the security company double lender?
Determine the response to each of these questions and make certain they match what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and your site specific training to acquire an understanding of what goes into preparing a shield to work at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of good security guard service. When security companies provide poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel their work isn’t important and they begin to find themselves as not as a region of the security group. When guards do not feel like part of your group it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how does your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the two methods of remote supervision that prove most successful are:
If your guards must produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your property. These monitoring systems permit the security guard company to monitor the time and log the activity of the guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the security guard company provides a method of earning certain each guard is safe and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security as you aren’t there. Through these inspections, make sure that you ask your security guards questions about their duties and responsibilities to ensure they know their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program. Bear in mind, when choosing a security adviser be sure the adviser isn’t really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard company.